Not a chatbot. An agent.
Elba is an AI-native operations agent that handles full workflows - from request to resolution. Whether booking an appointment, rescheduling a procedure, delivering a document, or answering a real-time inquiry, Elba completes the job without human handoff.
She speaks over 100 languages and dialects, integrates across channels (phone, app, web, chat), and operates 24/7 with full audit trails.
Why teams choose Elba:
<5 min to confirmed appointments
94% workflows completed without human input
Over 80% ROI in the first year
Built for healthcare, insurance, government
If a task has a beginning and an end, Elba can handle it.
Use Cases:
Healthcare
appointment scheduling, reminders, cancellations
Insurance
document delivery, proof of coverage
Government
registration intake, FAQs, multilingual access
Operations
onboarding, internal process execution
Compliance & Security:
GDPR-aligned
EU AI Act & EU Data Act-ready
ISO 27001 certified; ISO 27017 / 27018 in progress
Hosted in Germany only
No subprocessors outside the EU
Optional recording (when consented)
Full ID verification and audit trails
Architecture & Integration:
API-based, modular deployment
Onboarding in <1 week
Works alongside CRMs and legacy systems
Structured to scale use-case by use-case
Elba FAQs
Common questions about Elba by Kolsetu
Elba handles communication across voice calls, WhatsApp, SMS, email, and web chat in a unified experience. All channels share context seamlessly.
Elba supports over 100 languages with real-time multilingual capabilities. Customers can switch languages mid-conversation without any delay.
Yes, Elba integrates with popular CRM, ERP, calendar, and backend systems via REST APIs, webhooks, and native connectors. Our team supports custom integrations.
Elba seamlessly hands off to human agents when needed, with full context preserved. Your team sees the complete conversation history.
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