Kolsetu Logo

Elba is Kolsetu's AI workforce for healthcare, insurance, financial services, and the public sector.

ISO 27001 Certified

ISO 27001

Certified

International standard for information security management systems.

ISO 27018 Implemented

ISO 27018

Implemented

Protection of personally identifiable information (PII) in public cloud environments.

ISO 42001 Implemented

ISO 42001

Implemented

AI management system standard for responsible development and use of artificial intelligence.

NIST CSF Assessed

NIST CSF

Assessed

NIST Cybersecurity Framework for managing and reducing cybersecurity risk.

Get rollout plan

Try the live workflow first. Book a rollout session when you want to map systems, guardrails, and handoffs.

Backed by industry leaders

Infrastructure and ecosystem partners you can trust.

AWS PartnerMicrosoft for StartupsGoogle for StartupsCloud Security AllianceDE:HUBKI VerbandLife Science Nord

Calls ring out. Customers move on.

Every missed interaction is a customer your competitor wins.

After hours, your line goes dark

At peak, queues become the reason customers leave

Every handoff is a chance for a case to fall through

Three foundations. One execution layer.

Understands naturally

Natural conversation across phone, WhatsApp, SMS, web chat, and email: one shared context, carried across channels and over time.

Handles accents, noise, interruptions, and complex multi-turn dialogue without losing meaning or history.

Collects what matters

Asks follow-up questions, validates answers, and extracts structured data, enriching existing records as the conversation unfolds.

Improves data quality in real time to personalise every next interaction.

Completes the work

Books, reschedules, creates tickets, and executes workflows automatically using the full conversation context.

Updates your systems, sends confirmations, and maintains a complete audit trail.

One conversation.
Every channel.

A customer messages you on WhatsApp. When they call five minutes later, Elba already knows who they are, what they said, and where things stand. The context follows them. Your team picks up where the conversation left off.

Start on WhatsApp, continue on a call. Elba already knows.
Full history from first contact, across every channel.
No repeating. No re-explaining.
Shared Conversation State
Whatsapp14:32
Sharing current location details
Phone14:37
"My car broke down. I need recovery assistance"
Context carried from previous channel
Web14:41
Uploading photos of the vehicle.
Context carried from previous channel
SMS14:43
Sending registration / licence plate number.
Context carried from previous channel
Mail14:48
Sending insurance policy and vehicle details.
Context carried from previous channel
Case resolved — full context preserved

5 channels, 1 session, 0 repeated information

Open architecture · API-first

Connects to any system you already use

Elba works with any API - REST, SOAP, MCP, or custom. Pre-built connectors for 20+ enterprise platforms, with new integrations deployable in days, not months.

Microsoft Dynamics
Google Workspace
Salesforce
GitHub
Zoho
Dropbox
Notion
SAP
HubSpot
Zendesk

Up and running. In days, not months.

Connect

Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place

Configure

Define your workflow once. Questions, validation rules, and actions mapped to your process.

Deploy

Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together in one continuous interaction.

Learn

Learn from real interactions and outcomes. Execution turns experience into operational knowledge.

Interactions become actions

Most AI tools only respond when spoken to. Elba also initiates, completing the work in both directions.

Customer-initiated

Handles incoming requests across voice, messaging, and web.

Available 24/7 across all channels
Handles high volume and peak demand
Immediate response without wait times

System-initiated

Initiates interactions based on events, rules, or workflows.

Event-triggered interactions via API
Proactive notifications and campaigns
Structured results written back to your systems

Every interaction is observable, reviewable, and measurable.

Full compliance visibility for regulated operations — recordings, transcripts, and audit trails built in by default.

Recordings

End-to-end interaction logs

Transcriptions

Searchable, attributed transcripts

Extracted Data

Structured outputs with traceability

Auto Evals

Guardrails & Governance

New Resource

Elba Technical Whitepaper

A concise technical brief on how Elba delivers intent-to-execution reliability across voice, messaging, and workflow systems in regulated enterprise environments.

Read and download whitepaper

Inside the paper

  • Three-plane architecture
  • Execution-quality fallback patterns
  • Governance for regulated operations

Frequently Asked Questions

Everything you need to know about Elba

Elba is the product Kolsetu builds for regulated enterprises. It handles customer conversations and operational workflows across voice and digital channels, keeps context intact, acts inside your systems, and leaves an auditable trail.
Elba's agents run deterministic, auditable service playbooks that query verified knowledge sources and enforce mandatory human-escalation rules. Free-form generative outputs are constrained by playbooks and operational guardrails so responses are evidence-based and traceable.
Yes. Elba natively supports telephony (phone), email, SMS, WhatsApp, Signal, Viber, web chat and chatbots. A persistent session object carries state, variables and audit metadata so a conversation can move between channels without restarting or losing context.
Standard deployments typically go live in 2–6 weeks depending on integrations and scope. At production scale, customers commonly see payback within approximately 9 months, although results vary by use case and volume.
Kolsetu shapes licensing around each customer's workflow, rollout scope, and expected ROI. The goal is simple: get Elba live quickly and make sure pricing follows measurable operational value.
View all FAQs

Stop losing revenue while you sleep.

See how Elba handles real customer interactions, end to end.

Elba by Kolsetu for Regulated Enterprises