Every call answered.
Every task completed.
Elba is your AI workforce built for regulation, designed to scale everywhere.
Automate customer conversations. Complete real work. Integrate with your internal systems seamlessly.
Broken interactions cost you customers
When conversations and workflows break, progress stops.
Coverage gaps break continuity
Requests arrive outside hours, across channels, and without warning
Volume overwhelms execution
Peak demand turns conversations into queues, handoffs, and delays
Manual handling creates failure points
Re-entry, follow-ups, and channel switches introduce errors and drop-offs
Three foundations. One execution layer.
Understands naturally
Natural conversation across phone, WhatsApp, SMS, web chat, and email: one shared context, carried across channels and over time.
Handles accents, noise, interruptions, and complex multi-turn dialogue without losing meaning or history.
Collects what matters
Asks follow-up questions, validates answers, and extracts structured data, enriching existing records as the conversation unfolds.
Improves data quality in real time to personalise every next interaction.
Completes the work
Books, reschedules, creates tickets, and executes workflows automatically using the full conversation context.
Updates your systems, sends confirmations, and maintains a complete audit trail.
One conversation. Every channel.
Elba maintains a single, shared conversation state across phone, WhatsApp, SMS, web, and email. Customers can move between channels without losing context.
Fits into your existing stack
Simple setup. Powerful results.
Connect
Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place
Configure
Define your workflow once. Questions, validation rules, and actions mapped to your process.
Deploy
Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together in one continuous interaction.
Learn
Learn from real interactions and outcomes. Execution turns experience into operational knowledge.
Connect
Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place
Configure
Define your workflow once. Questions, validation rules, and actions mapped to your process.
Deploy
Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together in one continuous interaction.
Learn
Learn from real interactions and outcomes. Execution turns experience into operational knowledge.
Interactions become actions
Customer -initiated
Handles incoming requests across voice, messaging, and web.
Available 24/7 across all channelsHandles high volume and peak demandImmediate response without wait times
System- initiated
Initiates interactions based on events, rules, or workflows.
Event-triggered interactions via APIProactive notifications and campaignsStructured results written back to your systemsResponsible AI
Every interaction is observable, reviewable, and measurable.
Recordings
End-to-end interaction logs
Transcriptions
Searchable, attributed transcripts
Extracted Data
Structured outputs with traceability
Auto Evals
Guardrails & Governance
Stop losing revenue
while you sleep.
See how Elba handles real customer interactions, end to end.