AI workforce for regulated enterprises
Elba is Kolsetu's AI workforce for healthcare, insurance, financial services, and the public sector.
ISO 27001
Certified
International standard for information security management systems.
ISO 27018
Implemented
Protection of personally identifiable information (PII) in public cloud environments.
ISO 42001
Implemented
AI management system standard for responsible development and use of artificial intelligence.
NIST CSF
Assessed
NIST Cybersecurity Framework for managing and reducing cybersecurity risk.
Try the live workflow first. Book a rollout session when you want to map systems,
guardrails, and handoffs.
Trusted by forward-thinking teams
Calls ring out.
Customers move on.
Every missed interaction is a customer your competitor wins.
While you read this, 3 more calls went unanswered somewhere.
of calls outside business hours go completely unanswered
average wait before a caller hangs up and calls your competitor
average revenue lost per missed customer interaction
IVR routes. Bots answer. Copilots assist. Elba executes.
Most legacy stacks stop at the channel edge. Elba carries context through the workflow, validates what matters, writes into your systems, and closes the loop.
IVR and phone trees
Useful for routing, but weak at follow-up questions, shared context, and work that needs to finish inside your systems.
Single-channel bots
Can answer on one surface, but restart the moment a conversation moves between chat, phone, email, or messaging.
Agent copilots
Help humans decide faster, but still depend on staffing, handoffs, and manual follow-through to complete the task.
EXECUTION LAYER
One session. Verified data. Real actions. No dead-end handoff.
That is the difference between an AI layer that sounds helpful and an execution layer that actually moves work forward.
Shared session state
One live context across voice, messaging, web chat, and email instead of a reset at every channel boundary.
Validated data capture
Elba asks follow-up questions, validates inputs, and structures the information before anything is committed.
Real system actions
Bookings, updates, ticket creation, notifications, and write-backs happen inside the workflow instead of after it.
Full operational trace
Every step is observable, reviewable, and attributable when teams need to inspect decisions or outcomes.
Three foundations. One execution layer.
Understands naturally
Natural conversation across phone, WhatsApp, SMS, web chat, and email: one shared context, carried across channels and over time.
Handles accents, noise, interruptions, and complex multi-turn dialogue without losing meaning or history.
Collects what matters
Asks follow-up questions, validates answers, and extracts structured data, enriching existing records as the conversation unfolds.
Improves data quality in real time to personalise every next interaction.
Completes the work
Books, reschedules, creates tickets, and executes workflows automatically using the full conversation context.
Updates your systems, sends confirmations, and maintains a complete audit trail.
From first hello to completed task — no handoff, no delay, no data lost.
One conversation.
Every channel.
A customer messages you on WhatsApp. When they call five minutes later, Elba already knows who they are, what they said, and where things stand.
Sharing current location details
14:32"My car broke down. I need recovery assistance"
14:37Uploading photos of the vehicle.
14:41Sending registration / licence plate number.
14:43Sending insurance policy and vehicle details.
14:485 channels · 1 session · 0 repeated information
Connects to any system you already use
Elba works with any API - REST, SOAP, MCP, or custom. Pre-built connectors for 20+ enterprise platforms, with new integrations deployable in days, not months.
Up and running.
In days, not months.
Connect
Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place
Configure
Define your workflow once. Questions, validation rules, and actions mapped to your process.
Deploy
Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together.
Learn
Learn from real interactions and outcomes. Execution turns experience into operational knowledge.
Connect
Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place
Configure
Define your workflow once. Questions, validation rules, and actions mapped to your process.
Deploy
Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together.
Learn
Learn from real interactions and outcomes. Execution turns experience into operational knowledge.
Interactions become actions
Most AI tools only respond when spoken to. Elba also initiates, completing the work in both directions.
Customer-initiated
Handles incoming requests across voice, messaging, and web.
System-initiated
Initiates interactions based on events, rules, or workflows.
Every interaction is observable, reviewable, and measurable.
Full compliance visibility for regulated operations — recordings, transcripts, and audit trails built in by default.
Recordings
End-to-end interaction logs
Transcriptions
Searchable, attributed transcripts
Extracted Data
Structured outputs with traceability
Auto Evals
Guardrails & Governance
Backed by industry leaders
Infrastructure and ecosystem partners you can trust.
Elba Technical Whitepaper
A concise technical brief on how Elba delivers intent-to-execution reliability across voice, messaging, and workflow systems in regulated enterprise environments.
Read and download whitepaperInside the paper
- Three-plane architecture
- Execution-quality fallback patterns
- Governance for regulated operations
Stop losing revenue while you sleep.
See how Elba handles real customer interactions, end to end.