Elba is the AI workforce for regulated enterprises.
Purpose-built for healthcare, insurance, financial services, and public sector. Handles the complete workflow, from first contact to final resolution.
Calls ring out. Customers move on.
The gap between when customers need you and when your team can respond is the gap your competitors fill.
After hours, your line goes dark
Customers need help outside your operating window. When no one answers, they find someone who will.
At peak, queues become the reason customers leave
When demand spikes, hold times grow. Customers who cannot wait do not call back.
Every handoff is a chance for a case to fall through
Channel switches, re-entry, and missed follow-ups introduce the errors that quietly end customer relationships.
Three foundations. One execution layer.
Understands naturally
Natural conversation across phone, WhatsApp, SMS, web chat, and email: one shared context, carried across channels and over time.
Handles accents, noise, interruptions, and complex multi-turn dialogue without losing meaning or history.
Collects what matters
Asks follow-up questions, validates answers, and extracts structured data, enriching existing records as the conversation unfolds.
Improves data quality in real time to personalise every next interaction.
Completes the work
Books, reschedules, creates tickets, and executes workflows automatically using the full conversation context.
Updates your systems, sends confirmations, and maintains a complete audit trail.
One conversation.
Every channel.
A customer messages you on WhatsApp. When they call five minutes later, Elba already knows who they are, what they said, and where things stand. The context follows them. Your team picks up where the conversation left off.
Fits into your existing stack
Integrated with more than 20 enterprise systems. Talk to us about your stack.
Up and running. In days, not months.
Connect
Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place
Configure
Define your workflow once. Questions, validation rules, and actions mapped to your process.
Deploy
Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together in one continuous interaction.
Learn
Learn from real interactions and outcomes. Execution turns experience into operational knowledge.
Connect
Connect Elba to your systems and channels. APIs, calendars, CRMs, and data sources in one place
Configure
Define your workflow once. Questions, validation rules, and actions mapped to your process.
Deploy
Put workflows into production across every channel. Voice, SMS, WhatsApp, and web chat run together in one continuous interaction.
Learn
Learn from real interactions and outcomes. Execution turns experience into operational knowledge.
Interactions become actions
Most AI tools only respond when spoken to. Elba also initiates, completing the work in both directions.
Customer-initiated
Handles incoming requests across voice, messaging, and web.
System-initiated
Initiates interactions based on events, rules, or workflows.
Every interaction is observable, reviewable, and measurable.
Full compliance visibility for regulated operations — recordings, transcripts, and audit trails built in by default.
Recordings
End-to-end interaction logs
Transcriptions
Searchable, attributed transcripts
Extracted Data
Structured outputs with traceability
Auto Evals
Guardrails & Governance
Elba Technical Whitepaper
A concise technical brief on how Elba delivers intent-to-execution reliability across voice, messaging, and workflow systems in regulated enterprise environments.
Read and download whitepaperInside the paper
- Three-plane architecture
- Execution-quality fallback patterns
- Governance for regulated operations
Stop losing revenue while you sleep.
See how Elba handles real customer interactions, end to end.