Pricing
Simple, transparent pricing
Start with a free trial. Scale to production. Get enterprise controls when you need them.
Light
For teams exploring voice AI
500 minutes included · $0.12/min overage
What's included
- 2 agents with single-prompt builder
- Up to 5 tools per agent
- 3 concurrent calls
- 1 knowledge base (50 MB)
- Website widget & voice channel
- Session-level memory
- Basic activity dashboard
- Email reports
- SOC 2 & GDPR compliance
Max
For teams running voice AI in production
3,000 minutes included · $0.09/min overage
What's included
- 10 agents + 10 workflows
- Visual workflow builder
- 15 tools per agent
- 15 concurrent calls
- 5 knowledge bases (500 MB)
- Outbound calls, campaigns & API
- Persistent memory & data mapping
- Advanced analytics dashboard
- Provider support (TTS, STT, LLM)
- Full API access & 99.5% SLA
Enterprise
For regulated industries at scale
Custom volume & negotiated rates
What's included
- Unlimited agents, workflows & KBs
- Unlimited concurrent calls
- Custom MCP servers & Frida
- Data residency options
- SSO / SAML & advanced RBAC
- Audit logs & custom reports
- 100+ language support
- Dedicated account manager
- Custom onboarding
- 99.99% SLA & 24×7 P0/P1 support
Compare Plans
See exactly what's included in each plan to find the right fit for your team.
| Light | Max | Enterprise | |
|---|---|---|---|
| Included Minutes | 500 min/mo | 3,000 min/mo | Custom Volume |
| Overage Rate | $0.12/min | $0.09/min | Negotiated |
| API Access | Read-only | Full API | Full API + Webhooks |
| Core Platform | |||
| Activity Dashboard | Basic | Advanced | Full + Custom |
| Email Reports | Custom Scheduling | ||
| User Seats | 2 | 10 | Unlimited |
| Agent Builder | |||
| Single Prompt Agents | |||
| Agent Tools | 5 tools | 15 tools | Unlimited |
| Number of Agents | 2 | 10 | Unlimited |
| Agent Memory | Session | Persistent | Persistent + Custom |
| Workflows | |||
| Visual Workflow Builder | |||
| Number of Workflows | 10 | Unlimited | |
| Workflow Memory | |||
| Conditional Logic & Branching | |||
| Knowledge Base | |||
| KB Sources | 1 | 5 | Unlimited |
| Max KB Size | 50 MB | 500 MB | Unlimited |
| KB in Agents & Workflows | Agents only | ||
| Voice & Deployment | |||
| Website Widget | |||
| Voice Channel Deployment | |||
| Outbound Calls (UI & API) | |||
| Outbound Campaigns | Advanced Scheduling | ||
| Max Concurrent Calls | 3 | 15 | Unlimited |
| Customization & Extensibility | |||
| Per-Channel Deployment Overrides | |||
| Extraction & Data Mapping | Basic | Custom Schemas | |
| Evaluation Overrides | |||
| Custom MCP Servers | |||
| Frida Support | |||
| Security & Compliance | |||
| SOC 2 & GDPR Compliance | |||
| Data Residency Options | |||
| SSO / SAML | |||
| Role-Based Access Control | Basic | Advanced + Audit Logs | |
| Support | |||
| Community & Email Support | |||
| Priority Support | |||
| Dedicated Account Manager | |||
| Custom Onboarding | |||
| SLA Guarantee | 99.5% | 99.99% | |
Calculate Your ROI
See how much you can save by automating your customer conversations with Elba.
Your current setup
Total inbound + outbound calls per month
Average length of each customer call
Fully loaded cost including benefits and overhead
How it works: We calculate the human agent hours needed to handle your call volume (~10 calls/hr) and compare it against Elba's per-minute pricing to show your potential savings.
Current monthly cost
$12,500
500 agent hours/mo
With Elba
$1,800
20,000 min at $0.09/min
Monthly savings
$10,700
86% cost reduction
Annual savings
$128,400
Projected first-year savings
Cost comparison
Free consultation included. No commitment required.
Pricing FAQs
Common questions about our pricing and plans
Yes, the Light plan starts with a 1,000-credit trial so you can build, deploy, and validate your first voice AI use case before committing. No credit card required to start.
Additional minutes are billed at a per-minute overage rate: $0.12/min on Light and $0.09/min on Max. Enterprise plans have negotiated volume rates. We notify you at 80% of your allocation so there are no surprises.
Absolutely. You can upgrade from Light to Max instantly, and changes take effect immediately. Downgrading takes effect at the start of your next billing cycle. Enterprise customers work with their account manager for plan changes.
Yes, annual billing saves you 20%. Light drops from $49/mo to $39/mo, and Max drops from $249/mo to $199/mo. Enterprise pricing is always custom.
Light gives you 2 agents with a single-prompt builder, perfect for simple use cases. Max unlocks the full visual workflow builder, outbound calling and campaigns, persistent memory, advanced analytics, and full API access, everything you need for production workloads.
Yes. For high-volume deployments, regulated industries, or organizations needing data residency, SSO, or custom integrations, we offer tailored pricing with dedicated support and SLA guarantees. Contact our sales team for details.